| 1. I am a student or alum, what kinds of transcript ordering options do I have? |  
                        
                           
Students can order mailed transcripts, electronic transcripts, or 鈥榟old-for-pick-up鈥
                              transcripts (i.e. where you can pick them up from 海角社区 directly). Note: if you only attended 海角社区 before 1997, we do not offer e-transcripts. However, you
                              can request the mail or hold-for-pickup options.
 | 
                              | 2. How much do transcript orders cost? |  
                        
                           | 
                                 
                                 Electronic transcripts: $10.00 per orderUSPS Mailed transcripts: $12.50 per recipient. |  
                        
                              | 3. How soon will I receive my transcript after the order is submitted? |  
                        
                           | 
                                 
                                 Electronic transcripts: generally arrives in your email inbox within ~20 minutes.
                                    
                                    
                                       
                                       Please note: the e-transcript link expires after 30 days. USPS Mailed transcripts: 7 鈥 10 business days. |  
                        
                              | 4. I only need an unofficial transcript; how do I go about obtaining that? |  
                        
                           | Current students can login to their 海角社区 X-Press account by selecting 鈥淎cademic Transcript鈥 from the 鈥淪tudent Records鈥 menu. Alumni
                              can email a copy of their photo ID (for identity verification) to registrar@csu.edu,
                              to request their 海角社区 X-Press account be temporarily unlocked, so they can obtain their transcript. |  
                        
                              | 5. What is the difference between an official and unofficial transcript? |  
                        
                           | This is an important distinction in higher education! Here are notes: 
                                 
                                 Mailed transcripts in sealed/unopened envelopes are considered official. Once the
                                    seal/envelope is opened, it is considered unofficial.All transcripts mailed or issued directly to a student are stamped: "ISSUED TO STUDENT."
                                    These transcripts are considered official; however, some institutions/agencies may
                                    not accept them as official. Please check with your institution/agency first. Similarly, many institutions will not accept an electronic transcript that was emailed
                                 to the student and forwarded from them. |  
                        
                              | 6. Can I submit my transcript order over the phone or via fax? |  
                        
                           
No. Students must submit their transcript request via the National Student Clearinghouse | 
                              | 7. If I have an outstanding balance, can I still request a transcript? |  
                        
                           
Yes, please submit your request |